Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now


Job Title Division Chief
Location Sonoma County, CA
Department Ops - Supervisory
FLSA Status Exempt
Shifts hiring Full-time

Job Code:


Pay Status/FLSA Code:


Position Title:

Division Chief

Reports To:

Chief Operating Officer

Job Family:

Ops Supervisory

Reviewed & Updated:



Position Summary:

Under the general guidance of the Chief Operating Officer, the Division Chief  provides leadership, direction, and mentorship to the operations team with a focus in customer service and efficiency. They must promote a positive work environment through teamwork and peer driven excellence while fostering professional relationships with all Falck Northern California customers and stakeholders.


Essential Functions:

The Division Chief may be assigned one or more duties. These duties may include, but are not limited to, the following:

  • Provide exceptional customer service to both internal and external customers.
  • Serve as a role model for professionalism in both appearance and demeanor at all times.
  • Promote and maintain a culture of trust and teamwork with the entire operational team.
  • Serve as the first point of contact for members of the operational team.
  • Possess a thorough understanding of the service area, current services, and contracted facilities.
  • Serve as a liaison between the field operations and the Communication Center.
  • Collaborate with the Fleet Department to ensure efficient use and maintenance of vehicle resources.
  • Oversee the implementation and maintenance of the quality assurance and improvement programs.
  • Mentor employees, conduct performance evaluations when applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results.
  • Collaborate effectively with Field Supervisors, Communication Center, and Fleet Department to ensure efficient daily operations.
  • Serve as liaison between operational bases and the facilities department.
  • Demonstrate a high degree of familiarity with local, regional and state regulations that pertain to EMS.
  • Demonstrate a high degree of familiarity and compliance with all internal and customer policies and procedures related to daily operations.
  • Review data, reports and statistical information, analyze trends and render recommendations pertinent to operational effectiveness.
  • Schedule and conduct operations staff meetings and/or training sessions.
  • Participate in the selection of new personnel and the interview process.
  • Address complaints and resolve problems as appropriate.
  • Assist with driving performance evaluation and remediation.
  • Provide guidance and/or corrective action to subordinates when needed
  • Act as a resource for all field employees and Supervisors
  • Provide daily oversight for Operations
  • Assist Chief Operating Officer with operational changes
  • Comply with all employment laws and support affirmative action/equal opportunity and diversity goals.


Additional Duties:

The Division Chief may be assigned one or more additional duties. These duties may include, but are not limited to, the following:

  • Attend all mandatory meetings and trainings.
  • Other duties and projects as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The individual in this position must possess the following qualifications:

  • Minimum of two years in general supervisory experience.
  • Demonstrated background of successful customer service experience.
  • Minimum of three years emergency medical operations experience. Driving record in compliance with Company policy regarding insurability. 
  • Thorough knowledge of company policies and procedures.
  • Excellent oral, written, and interpersonal communication skills.
  • Current valid State of California Paramedic License, as well as any and all other licenses and certification required by field personnel.
  • Experience in teaching highly recommended


Education Requirements:

The individual in this position must possess the following education requirements:

  • High school diploma or equivalent.
  • Bachelor’s degree in business, healthcare or appropriate field of study or equivalent experience preferred.
  • Two (2) years of experience as a clinical team member


Certifications and Licenses:

  • A valid California driver's license
  • Current California Paramedic license or ability to obtain reciprocity if applying from out of State.
  • Current CPR certification
  • CPR Instructor highly recommended
  • Ambulance Driver’s certification
  • Current Medical Examiners Certification
  • Current DMV Printout
  • NREMT and other certifications as required
  • ACLS Certification highly recommended
  • ACLS Instructor highly recommended
  • PALS Certification highly recommended
  • PALS Instructor highly recommended
  • ITLS or PHTLS certification
  • One year of experience in the field of rescue and emergency medical services highly recommended
  • ICS Courses 3,100, 200, 300, 400, 700, 701, 702, 703, 704, 800, SEMS, HazMat FRO, AWR-160 highly recommended
  • Infection Control Training highly recommended


Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Frequently:                  Ability to lift, carry, and balance 110 pounds; ability to exert on a regular basis 50 pounds of force and at times up to 100 pounds.


Constantly:                  Ability to bend and stoop, ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition, good manual dexterity, with the ability to perform all tasks related to Emergency Medical Services Duty.            


All Operation Managers must also be able to endure the following weight scale as defined:

(O=Occasionally; F=Frequently; C=Constantly)





Lifting, Static




     Knuckle Height




     Bench Height




     Ankle Height




     Shoulder Height




Lifting, Dynamic – Floor to




     Bench Height Left




     Bench Height Center




     Bench Height Right




     Shelf Height Center




     Shelf Height Left




     Shelf Height Right




Carrying, Static




     Pushing Cart Height




     Pulling Cart Height




     Pushing Shoulder Height




     Pulling Shoulder Height





Cognitive/Psychosocial Requirements:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Occasionally:              Memorization, critical judgment, problem solving.


Frequently:                  Ability to remain calm in high stress situations and make good judgments, ability to be unaffected by loud noises, flashing lights and strobes. Simple and complex mathematic skills, reasoning.


Constantly:                  Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats, as well as via telephone and radio equipment.


  • Ability to interpret written, oral, and diagnostic form instructions.
  • Ability to work throughout an entire work shift without interruption.
  • Ability to calculate weight and volume ratios and read small print.
  • Ability to read English and converse in English with co-workers.
  • Ability to read and understand road maps, discern street signs and address numbers.
  • Ability to document in writing, all relevant information in prescribed format considering legal ramifications of such.
  • Ability to learn, use and become proficient in all equipment related to patient care.
  • Ability to understand and retain a multitude of instructions over a short period of time, and be capable of executing those instructions with accuracy, and in event order.


Clinical Requirements:

The clinical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Administer basic and/or advanced life support to treat patients at the scene, en route to the hospital, and in a pre-hospital setting.
  • Providing Basic and/or Advanced Life Support Care and transport while working as a member of an emergency medical team to patients while in adherence to the scope of practice, patient care procedures, protocols and medical direction according to their level of certification/licensure. 
  • Determining the nature and extent of illness or injury, magnitude of catastrophe, need for additional assistance, establishing and providing patient care by developing a patient care plan and performing skills within the scope of practice and according to patient care procedures, protocols and medical direction.
  • Monitoring patient conditions and responses to care.
  • Communicating with professional medical personnel interagency and at emergency and non-emergency treatment facilities.
  • Completes patient care reports in accordance with documentation standards as required by Falck Northern California and other regulating agencies. 
  • Assists health care facilities and personnel to obtain and record information related to patients’ vital statistics, circumstances of transport/emergency and the documentation of patient care provided. 
  • Acknowledges accountability for all patient care provided. 
  • May assist in controlling crowds, protecting valuables, or performing other duties while mitigating incidents.
  • Maintains and continues to obtain at least the minimum prescribed continuing education required to keep your certification/licensure in the state.
  • Attends mandatory minimum Base Station meetings as determined by the company Medical Advisor.
  • Attends mandatory crew meetings and other mandatory training events as prescribed and required by Falck Northern California or other regulating agencies.

Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.


Occasionally:              Fax machine, copy machine, hole-punch, calculator, laminator, and computer.


Frequently:                  Computer, printer, telephone, vehicle lubricant dispensing devices, wheel chair lift, wheel chair.


Constantly:                  Watch/Clock, medical EMS equipment and supplies, radios and paging systems, transportation devices.

Working Conditions:

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Occasionally:              Exposure to infectious organisms and agents, exposure to toxic chemicals.

Frequently:                  Physical and emotional stamina, heavy lifting and extrication in multiple scenarios.

Constantly:                  Ability to work as a team member with staff members and other agencies, legible documentation, sensory skills to differentiate clinical findings, visual and auditory acuity.

Driving approximately 90% of time.

Environmental Conditions:

Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency situation) the Division Chief will work in a well-lit area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time.  Because the essential function of the job of Division Chief  may require exposure to hazardous materials as well as infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Category 3, environmental conditions will fluctuate. To be qualified for the position of Division Chief, an applicant/employee will have the ability to work in an environment conducive to caring for patients, with or without reasonable accommodation and without posing a direct threat to self or others.

The Division Chief regularly works in outside weather and is regularly exposed to wet or dry conditions, extreme cold and extreme heat. The Division Chief frequently works near moving mechanical parts and is occasionally exposed to fumes or airborne particles (potential exposure to communicable diseases, blood-borne and airborne pathogens), toxic or caustic chemicals, risk of electrical shock, risk of radiation, and vibration.

The noise level in the work environment is moderately loud.

The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  This document in no way constitutes a contract of employment.  Falck Northern California reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice.

Privacy Policy Cookie Policy

CandidateCare ©2013-2019 powered by Avesta